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Shipping Information

SHIPPING & PAYMENT INFORMATION

After your payment is authorized and verified, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am will not be shipped out until the next business day. If you order after 9 am on a Friday, your order will likely be shipped out on the following Monday.

 

EXCHANGE RATE APPLIED

When purchasing in a currency other than AUD, the conversion is done automatically and in most cases includes a conversion fee by your bank partner, which covers the processing and guarantees the exchange rate at the time of payment.

INTERNATIONAL TAXES & DUTIES

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

WOODSAX® Official cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages.

DELIVERY TIME

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. You should receive your order within 14-28 business days. Packages are not shipped nor delivered on weekends and local public holidays.


Please note that our standard delivery times (14-28 business days) are estimated and may vary due to external factors outside of WOODSAX® Official, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.