To ensure that your package will be delivered correctly and that you receive it within the timeframe we advertise, please ensure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers and route information (where applicable) is essential to ensure timely delivery. We assume no responsibility for lost, misplaced or wrongly items if the address provided is incorrect or incorrectly entered at the time of purchase.
All orders are subject to separate processing time, with the exception of the time it takes for a shipment to reach its destination once it has been removed from our processing center by the carrier. Order processing and shipping time is 2-5 business days but 95.47% of our orders are processed and shipped within 72 hours.
Please note that orders can take 12 to 18 working days for the U.S from the date of dispatch and 14 to 20 working days for the rest of the world, not necessarily from the date they were placed, depending on the final destination of the order.
If you refuse a shipment from Woodsax®, you will be held responsible for the original shipping charges, plus the cost of returning the package to our warehouse. This amount will be deducted from any credit issued.
If you notice a non-delivery or if the tracking information indicates that your package was delivered by the carrier but you did not receive it, you must contact us within 7 days to make a claim (firstname.lastname@example.org).
We will help you work with the carrier to complete the claim process. Please note that claims can take up to 30 days to process.
We assume no responsibility for packages that have been reported as having been delivered by the carrier. We do not issue refunds or credits for packages whose delivery is confirmed by the carrier.
Once your order has been shipped, you will receive an email with tracking information. You can also track the status of your order on our website in the " TRACK ORDER " section.
OUT OF STOCK ITEMSIf your order includes more than one item and one (or more) of these items is out of stock: we will ship the rest of your order, refunding you according to your original payment method for the items not in stock. Please note that it is possible to receive several packages for the same order if it is composed of several items.
The Woodsax® team